Online Ordering Policy
By using the PetEdge.com Shopping Cart, shoppers can add and remove products throughout their shopping experience. You may add as many products as you wish, while you travel through our online catalog. Each time an item is added to your Shopping Cart, you will be given a confirmation, reflecting all the relevant details of your chosen item(s). There is also a current order total shown in the upper right corner of the screen. By clicking on this Shopping Cart icon, you will be sent to view and edit your individual Shopping Cart and its contents.
All contents of the Shopping Cart will be presented for your approval prior to checkout; you may remove an item anytime by changing the quantity to 0. Scroll to the bottom of the page and click recalculate to see your new totals.
Once you have finished shopping and approved the contents, click SUBMIT to proceed to Checkout.
Additionally, we post our company phone and fax numbers for ordering, as well as our catalog mailing address.
Order Online From Our Print Catalog:
If you prefer to order online using our catalog, we’ve made it easy for you. Simply click on the "Catalog Quick Order" link at the top of every page and follow the directions. Please have a catalog in front of you in order to reference the appropriate item numbers and descriptions.
Ordering by Phone:
Our knowledgeable Service Representatives are ready to take your phone order. Call us toll-free at 1-800-Pet-Edge.
Changing an Order Once It Has Been Submitted:
We’re sorry, orders cannot be changed once they’ve been submitted. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment; see our Returns Policy for full details. Please do not resubmit your order online as this will create a duplicate shipment.
Should you have further questions, you may contact one of our Customer Service Representatives at 1-800-Pet-Edge for assistance.