|We want to make it right!
Every item you select is backed by our over 50-year tradition of excellence and our guarantee of satisfaction.
If you are not satisfied with any item, please call within 30 days.
Refunds/exchanges do not include shipping and handling.
| Did Your Order Arrive Damaged?
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier’s inspectors may be necessary.
UPS Shipments: Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact PetEdge at 800-638-5754, or email us at support@PetEdge.com.
USPS Shipments: If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.
Motor Freight Shipments: In a Motor Freight truck shipment, note any visible damage on the Bill of Lading and notify the carrier immediately. Then contact PetEdge as outlined above.
Use our online form
Or email us directly at:
In the US and Canada:
1-978-887-2368 ext. 7209
P.O. Box 1000
Beverly, MA 01915-0701