Cust Serv Shipping Information

1-800-Pet-Edge

My Reorder List My Wish List Catalog Quick Order

Homepage

Shipping Information

We Ship Fast!

Now Shipping from two Locations for Faster Service!
We pride ourselves on prompt and accurate shipping of all orders. Most orders received by 1 PM (online) and 2 PM (by phone) Monday through Friday are shipped the same day. Orders placed after 2 PM are usually shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday. Items requiring more time for delivery are noted.

Shipping and Handling:

Flat Rate Shipping:

Next Day/Expedited
Delivery:

Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.

Oversized Products

Oversized products require additional shipping charges and are excluded from the Free Freight Policy. Shipping costs are determined by Package size as outlined below.

Any products that are shipped at the higher UPS Large Package rate will be flagged as "Additional Shipping Charges Apply" in your shopping cart.

Qualified orders of $150 or more will now qualify for $5.99 flat rate shipping within the continental United States. Discounted shipping will automatically be activated at checkout when you place a qualifying order.

Our flat rate shipping offer excludes wire crates, plastic crates grooming tubs, grooming tables, dryers, large storage containers, oversized items (see above), motor freight items and drop ship items.

For qualified orders of $550 or more, your shipping is free within the continental United States. The same rules and exclusions apply.

Next Day Air Saver, 2nd Day, and 3-Day shipping are available for an additional charge. We recommend UPS 2nd Day Air for two-day service anywhere in the U.S. for a nominal cost based on the weight of the order. At final checkout, you can select one of these options and the cost will be automatically calculated for you.

Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays.

Note: Aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.

Picking Up Orders

To pick up your order at our Billerica, MA or Reno, NV outlet stores, you must place your order by phone by 3PM Monday to Thursday for pickup the next day. For Saturday pickup, orders must be received by noon (EST) Friday. For Reno orders, please call 775-824-3311. For Billerica orders, call 1-800-Pet-Edge.

Calculating UPS
Large Package Items:

Determining the Billable Weight of UPS Shipments:

Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the Package.

Any box shipped via UPS that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the Package.

The following steps will be used to determine the shipping and handling charges for boxes larger than 3 cubic feet that are shipped via UPS.

Determine the Actual Package Weight. Use any standard scale, and round any fraction of a pound up to the next full pound.
Determine the Cubic Size of the Package. To calculate the cubic size of the Package, multiply the Package length by the width by the height, rounding each to the nearest whole inch. For example, 14 3/4” will be rounded up to 15” for the calculation. If the cubic size of the Package is three cubic feet (5,184 cubic inches) or greater, the Dimensional Weight will be used to calculate shipping and handling charges. If the Package is less than three cubic feet in size, Dimensional Weight does not apply.
Determine the Dimensional Weight: Divide the cubic size (in inches) of the Package by 194 (166 for UPS Standard to Canada) to determine the dimensional weight in pounds. Increase the total to the nearest full pound.
Determine the Billable Weight: Compare the Package’s Actual Weight to its Dimensional Weight. The larger of the two weights is the billable weight used to calculate shipping and handling charges for your order.
Examples Of Calculating Billable Weight For UPS Large Package Packages. Use chart below:

Length	Package Width	Height	Dimensional Weight Calculation	Dimensional Weight	Package Weight	Billable Weight
19 1/2"	17 3/4"	18"	(20x18x18)/194	33 1/3 lbs	25 lbs	34 lbs
19 1/2"	17 3/4"	18"	(20x18x18)/194	33 1/3 lbs	40 lbs	40 lbs

Motor Freight Shipments: Very large and/or heavy products that are shipped via Motor Freight (truck), are marked “Ships via motor freight” and will require a freight quote. If you place an order for products that ship via Motor Freight, we will email you a quote for shipping charges and will wait for your approval prior to processing your order. Items shipped via motor freight are excluded from our Free Freight Policy and other shipping discount orders.

International Orders: Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. If you place an order for products that ship outside the United States or Canada, we will email you a shipping quote and will wait for your approval prior to processing your order. For specific questions about shipping and handling on international orders, call 1-978-998-8100 or email support@petedge.com.