Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.
Oversized products require additional shipping charges and are excluded from the Free Freight Policy. Shipping costs are determined by Package size as outlined below.
Any products that are shipped at the higher UPS Large Package rate will be flagged as "Additional Shipping Charges Apply" in your shopping cart.
Qualified orders of $150 or more will now qualify for $5.99 flat rate shipping within the continental United States. Discounted shipping will automatically be activated at checkout when you place a qualifying order.
Our flat rate shipping offer excludes wire crates, plastic crates grooming tubs, grooming tables, dryers, large storage containers, oversized items (see above), motor freight items and drop ship items.
For qualified orders of $550 or more, your shipping is free within the continental United States. The same rules and exclusions apply.
Next Day Air Saver, 2nd Day, and 3-Day shipping are available for an additional charge. We recommend UPS 2nd Day Air for two-day service anywhere in the U.S. for a nominal cost based on the weight of the order. At final checkout, you can select one of these options and the cost will be automatically calculated for you.
Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays.
Note: Aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.
Picking Up Orders
To pick up your order at our Billerica, MA or Reno, NV outlet stores, you must place your order by phone by 3PM Monday to Thursday for pickup the next day. For Saturday pickup, orders must be received by noon (EST) Friday. For Reno orders, please call 775-824-3311. For Billerica orders, call 1-800-Pet-Edge.