RETURNS AND EXCHANGES
If you would like to return an item, please provide the required information on the Product Return Request Form. A customer service representative will contact you the next business day with a Return Authorization Number or a request for additional information.
You may also contact us at firstname.lastname@example.org, or call 800-Pet-Edge (800-738-3343).
The Return Authorization Number must be written on the package being returned.
Returns Address: Returns must be sent to this address ONLY:
3875 Corsair St. Building #639, Unit H/1
Reno, NV 89502-7900
Holiday Returns: Restrictions apply to holiday returns. Halloween and Holiday items must be returned three weeks (21 days) before October 31st and December 25th to receive credit. Any return request after the allotted period will be offered an exchange or replacement, so long as they meet the criteria of returned items listed above.
Items Shipped Directly from the Manufacturer: Drop-shipped items (which are noted on the packing list) may need to be returned directly to the manufacturer.
Did Your Order Arrive Damaged? All shipments are fully insured; damaged merchandise will be replaced promptly.
If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier’s inspectors may be necessary.
Motor Freight Shipments: Note any visible damage from a Motor Freight truck shipment on the Bill of Lading, and notify the carrier immediately. Then contact PetEdge at 800-Pet-Edge or email us at support@PetEdge.com.