We pride ourselves on prompt and accurate shipping of all orders. Most orders received online by 1 PM Local Time, Monday through Friday, are shipped the same day.
Orders placed after 1 PM are usually shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday.
Items requiring more time for delivery are noted.
Shipping and Handling Overview
Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout. UPS Large Packages require additional shipping charges and are excluded from the Free Freight Policy.
Any products that are shipped at the higher UPS Large Package rate will be flagged as "Additional Shipping Charges Apply" in your shopping cart.
Flat Rate Shipping on Qualified Orders of $150+ — PetEdge is now offering $5.99 flat rate shipping on all qualified orders of $150 or more that are being shipped via UPS Ground within the contiguous United States. Discounted shipping will automatically be activated at checkout when you place a qualifying order - please note that this offer excludes the following items:
• Cages and Crates
• Grooming Tubs
• Grooming Tables
• Exercise Pens
• Vehicle Barriers
• Floor Decks
• Large Storage Containers
• UPS Large Packages (see above)
• Motor Freight Items
• Drop Ship Items (Items Shipped direct from Mfr.)
• Applicable COD Charges
Free Shipping on Qualified Orders of $550+ — For qualifying orders over $550, we will pay all the shipping costs for UPS Ground shipping within the contiguous United States. Your free shipping discount will be automatically applied at checkout when you have a qualified order of $550 or more. Please note that the same rules and exclusions outlined under “Flat Rate Shipping” apply, and this offer does not apply to PetEdge Dealer services offers.
Next Day/Expedited Delivery — Next Day Air Saver, 2nd Day, and 3-Day shipping are available for an additional charge. We recommend UPS 2nd Day Air for two-day service anywhere in the U.S. for a nominal cost based on the weight of the order. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.
Restricted Materials — ORM-D (Other Regulated Materials-Domestic) products can only be shipped within the contiguous United States via a ground carrier. ORM-D cannot be shipped via the United States Post Office, to a P.O. Box, via expedited shipping (any method that might involve air transport) or internationally. If you have any questions, please call 800-738-3343.
Calculating UPS Large Package Items — Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the Package.
Any box shipped via UPS that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the Package.
Motor Freight Shipments — Some large and/or heavy items must be shipped via motor freight carrier, and will incur higher shipping charges. If you have questions about your shipping charges, please call 1-800-738-3343 for details. Items shipped via motor freight are not eligible for free or discounted shipping.
Picking Up Orders — To pick up your order at our Billerica, MA or Reno, NV outlet stores, you must place your order by phone by 3PM Monday to Thursday for pickup the next day.
For Saturday pickup, orders must be received by noon (EST) Friday. For Reno orders, please call 775-824-3311. For Billerica orders, call 1-800-Pet-Edge.
International Orders — Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. For specific questions about shipping and handling on international orders, call 1-978-998-8100 or email support@PetEdge.com.
*UPS and the UPS brandmark are registered trademarks of United Parcel Service of America, Inc.
All rights reserved.