PLEASE NOTE: Due to the COVID-19 Coronavirus, trucking, and supply-chain issues, there may be longer than normal delivery times. Orders may take longer to be delivered than initially estimated at time of purchase. Please continue to check the tracking link provided in in your shipping confirmation or in the My Orders section for up to date shipping information. Some delivery partners are experiencing longer shipping times due to increased volume of deliveries. We are working closely with all our partners to deliver your orders as fast as possible.

Some delivery partners have temporarily restricted Inside Delivery of Motor Freight items such as Tubs to business addresses only.

Thank you.

Estimated FedEx Shipping Times

Note: Saturday and Sunday delivery only available to residences

SHIPPING AND HANDLING OVERVIEW

Please note the number of days for shipping by the carrier when you select your shipping method and please add 24 to 48 hrs for processing and packing of your order by our Distribution Center. Sorry, we do not ship on weekends or holidays.

Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.

Free Freight Policy: If your order is being shipped via Ground Shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $99, we’ll pay ALL of the shipping and handling charges!
Please note that this offer excludes the following items:

Cages and Crates
Grooming Tubs
Grooming Tables
Dryers
Exercise Pens
Strollers
Ramps
Steps
Vehicle Barriers
Gates
Floor Decks
Large Storage Containers
Motor Freight Items
Items that ship at dimensional weight
Drop Ship Items (Items shipped directly from the manufacturer)

Be sure to check our Current Promotions Page to see if we have any current shipping promotions! 

Next Day/Expedited Delivery ― Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the contiguous U.S.

Restricted Materials ― ORM-D (Other Regulated Materials-Domestic) products can only be shipped within the contiguous United States via a ground carrier. ORM-D cannot be shipped via the United States Post Office, to a P.O. Box, via expedited shipping (any method that might involve air transport) or internationally. If you have any questions, please call 800-738-3343.

Motor Freight Shipments ― Some large and/or heavy items must be shipped via motor freight carrier and will incur higher shipping charges. These deliveries may require a Liftgate if no loading dock is present. Customers may have Inside Delivery available at additional cost. See below for more information about Inside Delivery. If you have questions about your shipping charges, please call 1-800-738-3343 for details. Items shipped via motor freight are not eligible for free or discounted shipping.

• Liftgate (Required if you do not have a loading dock)
  • A liftgate is a hydraulic platform attached to the back of a delivery truck that allows for the loading and unloading of cargo at ground level, making it required for deliveries when there is no loading dock available, such as at residential addresses or commercial locations without a loading dock, as it enables the safe and efficient unloading of heavy or bulky items without manual lifting or the breaking down of pallet deliveries.
• Inside Delivery
  • Residential Inside Delivery
    Inside Delivery to a residence involves the carrier moving the delivery to the driveway or garage. Drivers will not take freight inside a home.
  • Commercial Inside Delivery
    Inside Delivery to a commercial building generally means the shipment will be left inside the door or first threshold of the business, the delivery or pallet must physically fit through the entryway.  Drivers will not breakdown the delivery.

Please call 1-800-738-3343 if you have any questions about Liftgates or Inside Delivery.

International Orders ― Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments.
For specific questions about shipping and handling on international orders, email us at support@PetEdge.com, or Chat with a PetEdge representative. Chat is available at the bottom of every page of PetEdge.com.

Receiving your delivery/damaged goods

PetEdge carefully packages your order in our Distribution Centers and has partnered with the highest rated shipping carriers to deliver your products in the very best condition. Unfortunately, beyond our control, shipping incidents can occasionally occur and cause damage. 
Carefully inspect your valuable delivery and don’t allow the delivery driver to make you feel rushed. You always have the right to refuse shipments with major damages – especially on grooming tables, cages, and tubs.

Before signing
1.    Look for signs of damage, including boxes and crates with crushed corners, holes and tears, wetness, stains, upside down crates, opened and resealed boxes. Don’t accept delivery if the original box or crate and packing tape is not intact.
a.    If you ordered a Master Equipment LED table, carefully open the crate and confirm the glass tabletop is intact.

2.    Thoroughly document any damages or missing items directly on the delivery receipt.

3.    Photograph any damaged products or packaging issues.

Sign and retain a copy of the delivery receipt for your records

If you do not report and document damages on the delivery receipt before signing, it is impossible to resolve losses with the shipping company. PetEdge cannot be held responsible for shipments after signing.

Call 800-738-3343 for more information.