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We pride ourselves on prompt and accurate shipping of all orders. Most orders received on Saturday and Sunday will be shipped on Monday. Items requiring more time for delivery are noted.
We are very excited to announce the opening of our new distribution center in Kewanee IL.
Shipping and Handling Overview
PLEASE NOTE: Due to the COVID-19 Coronavirus, trucking, and supply-chain issues, there may be longer than normal delivery times. Orders may take longer to be delivered than initially estimated at time of purchase. Please continue to check the tracking link provided in in your shipping confirmation or in the My Orders section for up to date shipping information. Some delivery partners are experiencing longer shipping times due to increased volume of deliveries. We are working closely with all our partners to deliver your orders as fast as possible.
Some delivery partners have temporarily restricted Inside Delivery of Motor Freight items such as Tubs to business addresses only.
Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.
Free Freight Policy: If your order is being shipped via Ground Shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $99, we’ll pay ALL of the shipping and handling charges!
Please note that this offer excludes the following items:
- Cages and Crates
- Grooming Tubs
- Grooming Tables
- Exercise Pens
- Vehicle Barriers
- Floor Decks
- Large Storage Containers
- Motor Freight Items
- Items that ship at dimensional weight
- Drop Ship Items (Items shipped directly from the manufacturer)
Be sure to check our Current Promotions Page to see if we have any current shipping promotions!
Next Day/Expedited Delivery ― Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the contiguous U.S.
Restricted Materials ― ORM-D (Other Regulated Materials-Domestic) products can only be shipped within the contiguous United States via a ground carrier. ORM-D cannot be shipped via the United States Post Office, to a P.O. Box, via expedited shipping (any method that might involve air transport) or internationally. If you have any questions, please call 800-738-3343.
Motor Freight Shipments ― Some large and/or heavy items must be shipped via motor freight carrier, and will incur higher shipping charges. If you have questions about your shipping charges, please call 1-800-738-3343 for details. Items shipped via motor freight are not eligible for free or discounted shipping.
International Orders ― Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments.
For specific questions about shipping and handling on international orders, email us at support@PetEdge.com, or Chat with a PetEdge representative. Chat is available at the bottom of every page of PetEdge.com.